Adam

1. Provides direct customer support, advice and other IT service, to ensure business needs and user requirements are met. The role is responsible for IT administration and support services as directed by the IT Manager.
 * __ICT Support Officer__**

2. a) Helpdesk – 1st and 2nd level support Telephone, PABX and mobile support Systems Management Network Administration and Support Desktop support and service delivery
 * Responsibilities**

Knowledge of Microsoft XP/2003 platforms Experience with helpdesk systems Experience with Data Networks ITIL concepts Knowledge of asset management, inventory and software distribution systems
 * Skills and Attributes**

b/c)Tertiary qualifications in an information technology discipline or equivalent industry experience of 3 Years in a similar capacity and strong customer service ethic.

d)places of possible work and opportunity; - schools - field based - government jobs - offices - part time projects for companies.

3.